Contact

To help us resolve your enquiry as quickly as possible, please include your order number, delivery postcode and the email address used at checkout.

For returns, delivery issues or damaged items, please attach clear photos of the item and its packaging, where relevant, so we can review and assist you efficiently.

For data protection requests (including access, correction or deletion of your personal data under UK GDPR), please email Contact@mossandwillow.co.uk with the subject line “Data Request.”
For security purposes, we may need to verify your identity before processing your request.

Our customer care team aims to respond to all enquiries within 1–2 working days.

If you have any questions about an order, product or delivery, our team will be happy to help.